Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien pada Masa Pandemi COVID-19 Di Puskesmas Salotungo Kabupaten Soppeng

Abstract

Objective: During the Covid-19 pandemic, the quality of service was a very exclusive concern, because the population was worried about the health care services provided during the Covid-19 pandemic. Therefore, public health must be supported by good and professional health services. Everyone has the right to get health care because the state has the responsibility to fulfill the right to a healthy life for all its citizens. The purpose of this study was to find out whether there was an effect of service quality on patient satisfaction during the Covid-19 pandemic at the Salotungo Health Center, Soppeng Regency in 2021.

Method : The method used in this research is descriptive analytic method using a quantitative approach. The research design used is an explanatory survey

Results: The results showed that there was an effect of service quality on patient satisfaction during the Covid-19 pandemic at the Salotungo Health Center, Soppeng Regency in 2021

Conclusion: increasing the quality of health services to meet Service Quality Standards, including through competent human resources in their fields in understanding the needs and desires of patients in accordance with patient rights.